96bets (https://96bets.bet) is a trusted online betting platform in Bangladesh. We believe that genuine trust is built on a secure and transparent environment. This Privacy Policy explains how 96bets collects, stores, uses, and safeguards your personal information.
This policy applies to our website, mobile version, and all related services. It is our Terms & Conditionsis an integral part of.
We follow international data privacy standards to protect your personal information. 96betsProtecting your privacy at is both our legal obligation and our ethical responsibility.
96bets We only collect information that is essential to providing you with a reliable service. A breakdown of the data collected across different categories is provided below:
| Data Type | Details | Mandatory |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Yes |
| Contact Information | Email address, mobile number | Yes |
| Verification Documents | Copy of NID, passport, or driving licence | Yes on Withdrawal |
| Financial Information | Mobile banking number (bKash/Nagad/Rocket) | Yes to transactions |
| Device Information | IP address, browser type, operating system | Automatic |
| Usage Data | Login times, bet history, page visits | Automatic |
96bets collects information in several ways. We want you to be fully aware of each one:
- Directly Provided Information: Information you provide when filling out the registration form, updating your profile, completing the KYC verification process, or contacting our support team.
- Automatic Data Collection: When you use the platform, cookies, log files, and web beacons automatically collect certain information.
- Via payment processor: Limited information is shared with mobile banking providers solely to verify financial transactions.
- Via identity verification agency: Trusted third-party providers may be engaged to assist with the KYC process.
Only the minimum necessary data is collected in each case. 96bets Your social media accounts are never accessed without your permission.
Your Data 96bets Used exclusively for the following purposes. Each purpose is clearly defined:
- Account Management: Registration, login security, password recovery, and profile management.
- Identity Verification: KYC verification for fraud prevention and legal compliance.
- Financial Transactions: Processing deposits, withdrawals, and bonus payouts smoothly and accurately.
- Customer Support: Resolving your complaints, questions, and requests promptly and effectively.
- Platform Improvement: Analysing user experience to continuously improve our services.
- Responsible Gaming: Detecting unusual betting patterns to provide timely assistance.
- Legal Compliance: Meeting regulatory and legal compliance requirements.
- Security & Fraud Prevention: Detecting and preventing cyberattacks and fraud.
96bets Your personal data is never sold. However, in limited and specific circumstances, it may be shared with third parties:
- Payment Processor: Minimal data is shared with payment partners such as bKash, Nagad, and Rocket solely to verify transactions.
- Identity Verification Agency: KYC processes are carried out with trusted, contracted organizations.
- Legal Authorities: Disclosure of information may be required to comply with court orders or government directives.
- Anti-Fraud Organizations: Limited data may be shared with industry-recognized anti-fraud networks.
Every third party we work with is required to 96betsare required to uphold equivalent privacy standards. No third party may use your data for their own purposes.
96bets We use different types of cookies. Cookies are small text files stored in your browser that make your experience more convenient:
- Essential Cookies: Maintaining login sessions and ensuring security are essential — the platform cannot function without them.
- Functional Cookies: To remember your preferred language, theme, and settings.
- Analytical Cookies: Analyzes user behavior to help improve the platform.
- Security Cookies: To detect and prevent fraudulent activity.
You can disable cookies through your browser settings. However, disabling certain essential cookies may limit access to some features of the platform.
96bets Your data is never retained longer than necessary. Retention periods are determined based on purpose and legal obligations:
| Data Type | Retention Period |
|---|---|
| Account data (active accounts) | Until account closure |
| Financial Transaction Records | Minimum 5 years (legal obligation) |
| KYC Verification Documents | 5 years after account closure |
| Betting History | 3 years after account closure |
| Customer Support Conversations | 2 years |
| Log Files & Device Information | 90 days |
After the applicable retention period, data is securely deleted or irreversibly anonymised. Relevant data may be retained for a longer period during ongoing legal disputes.
96betsYou have specific rights over your personal data at 96bets. We respect these rights and make them easy to exercise:
To exercise these rights, support@96bets.betSend us an email at . We are required to respond within 30 days. However, certain data may need to be retained due to legal obligations.
96bets We use the latest technology and processes to keep your data secure. Our multi-layered security framework is detailed below:
- 256-bit SSL/TLS Encryption: Every data transfer is secured with bank-grade encryption. The lock icon in your browser is always active.
- Two-Factor Authentication (2FA): An extra layer of security at login — your account stays protected even if your password is compromised.
- Firewall & DDoS Protection: Robust server-level firewalls and cyber attack prevention systems are actively in place.
- Regular Security Audits: Regular penetration testing and security assessments are conducted by independent third parties.
- Limited Access Policy: Only authorized personnel can access the data they need. All access is logged.
- Data Backup: Regular encrypted backups are taken to ensure there is no risk of data loss.
96bets Strictly prohibited for anyone under 18. We do not knowingly collect or process any data from minors.
Age verification is carried out at registration, and additional verification may be triggered in suspicious cases. If an account holder is found to be under 18, their account will be closed immediately and all collected data will be deleted.
If you believe a minor is using 96bets, please support@96bets.betimmediately.
96bets We reserve the right to update this Privacy Policy as needed. If any changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, a notification will be sent to your registered email or displayed on the platform. Continued use of 96bets after any changes constitutes acceptance of the updated policy.
We therefore recommend checking this page regularly. If you'd like a copy of a previous version, please get in touch with us.
If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please reach out through the following:
- Email: support@96bets.bet
- Live Chat: Available 24/7 — click the chat icon at the bottom right of the platform.
- Response Time: Typically within 48 hours.
We take every request seriously. To protect your privacy, 96bets Always committed.