96bets FAQ – All Your Questions Answered

Resetting your password is straightforward:

• On the login page Go to the login page and click the "Forgot Password?" link.
• Enter your registered mobile number or email.
• An OTP or reset link will be sent to you.
• Set a new password using the OTP.

If you run into any issues, email our support team: support@96bets.bet

KYC is not required for basic betting and deposits. However, identity verification is needed for large withdrawals (generally above ৳50,000 BDT). You will need to provide:

• Photo of your National ID (NID) or Passport
• A selfie photo

Once verified, a "Verified" badge is added to your account and all features are unlocked.

No. Under 96bets rules, each individual may only An account can be opened. If multiple accounts are detected, all of them may be permanently closed and balances may be forfeited. For more details Terms & Conditions here.

If you want to close your account support@96bets.betto email us or reach out via Live Chat. Make sure to withdraw any remaining balance before closing your account. As part of responsible gaming, you can also take a temporary break through Self-Exclusion. For more details Responsible Gaming Visit the page.

96bets supports all popular payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Directly from a bank account
• Crypto: USDT, Bitcoin (for selected users)

Minimum Deposit: ৳200. In most cases, funds are credited to your account instantly.

Withdrawal processing time depends on the method:

• bKash/Nagad/Rocket: Usually within 15 minutes to 2 hours
• Bank Transfer: 1–3 business days
• Crypto: 30 minutes to 24 hours depending on the network

Minimum Withdrawal: ৳500. Additional verification may be required for your first withdrawal.

Wait 15–30 minutes first. If it still hasn't arrived:

• Keep a screenshot or transaction ID of your payment.
• Via live chat or support@96bets.betContact us with your transaction ID at
• Most issues are resolved within 24 hours.

Payments sent to the wrong number can be very difficult to recover, so always double-check your details before making a payment.

96bets generally charges no additional fees on deposits or withdrawals. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own transaction charges, and bank transfers may be subject to bank fees.

At 96bets New Registration and get a 100% Welcome Bonus on your first deposit. Deposit ৳1,000 and receive ৳1,000 in bonus funds. To claim the bonus:

• Enter a bonus code during registration (if applicable)
• Make a minimum deposit of ৳500
• The bonus will be credited to your account automatically

You can withdraw once the bonus turnover requirement has been met.

Turnover means you must place bets totaling a set amount using your bonus funds. For example, if you receive a ৳1,000 bonus with a 10x turnover requirement, you need to wager ৳10,000 before the bonus becomes withdrawable.

• Sports Betting has the fastest turnover completion
• Cancelled or drawn bets do not count toward turnover
• Conditions must be met within a set time period

96bets offers a range of ongoing promotions for regular bettors:

• Daily Reload: 10–20% bonus on daily deposits
• Weekly Cashback: Get a portion of your losing bets back
• Free Bet: Free bet on selected matches

After logging in, you can view all available offers in the Bonus Center.

Live Betting (In-Play) means placing bets while a match is in progress. With 96bets Live Betting, you get:

• Real-time fluctuating odds
• Match statistics & live scores
• Cash-Out option (on selected bets)

To place live bets, you need to have a balance in your account before the match starts. Odds can change every second, so you'll need to act fast.

Bets generally cannot be cancelled once placed. However, there are a few exceptions:

• If a match is cancelled or postponed, your bet will be automatically refunded
• If the Cash-Out feature is active, you can cash out your bet within a set timeframe
• If a bet is placed incorrectly due to a system error, you can report it to support

96bets uses decimal odds. The calculation is straightforward:

• Winnings = Stake × Odds
• Example: ৳1,000 bet at odds 2.5 → you win ৳2,500
• Net profit = ৳2,500 – ৳1,000 = ৳1,500

The higher the odds, the lower the chance of winning — but the bigger the reward. Betting Tips You'll find a detailed odds analysis guide on the page.

96bets covers a wide range of sports:

• Cricket (IPL, BPL, Test, ODI, T20)
• Football (Premier League, La Liga, Champions League, World Cup)
• Tennis, Badminton, Basketball
• E-Sports (CS:GO, Dota 2, PUBG)
• Kabaddi & Hockey (seasonal)

To view all events Sports Events Visit the page.

A parlay or accumulator bet lets you combine multiple matches into a single bet. You only win if every selection wins — one loss means the entire bet is lost. The upside is significantly higher payouts:

• 3 matches at odds of 2.0 each → total odds 2×2×2 = 8.0
• Win ৳8,000 on a ৳1,000 bet

The risk is higher, so choose carefully. To learn more Sports Betting View guide.

Enabling 2FA means you'll need a one-time OTP along with your password every time you log in, making your account significantly more secure. To enable it:

• Go to Account Settings
• Click on the "Security" tab
• Choose mobile OTP or an authenticator app
• Follow the on-screen instructions to activate

All users are strongly recommended to keep 2FA enabled.

If you suspect someone else has accessed your account:

• Change your password immediately
• Go to Settings and log out of all active sessions
• support@96bets.betSend an urgent email to
• If 2FA isn't enabled yet, activate it now

96bets will never ask for your password via email or SMS. If you receive a suspicious message, it may be a phishing attempt.

No. 96bets does not sell or share your personal information with advertisers or any third parties. Your data is used solely for providing our services and meeting legal obligations. For more details, please see our Privacy Policy Read more.

96bets offers multiple ways to reach support:

• Live Chat: Click the chat icon in the bottom-right corner of the site — available 24/7
• Email: support@96bets.bet — typically replied to within 2–4 hours

All support is available in Bangla. For urgent issues, Live Chat is the fastest option.

For any complaint, first reach out via live chat or email. If the issue remains unresolved, submit a formal written complaint by email. 96bets takes every complaint seriously and aims to respond officially within 72 hours. Our Terms & Conditions Full details of the complaints process are available here.

96bets believes in responsible gaming. We offer several tools:

• Set Deposit Limit
• Cooling-off Period
• Self-Exclusion feature

For assistance Responsible Gaming visit the page or contact support directly.